/* Same family as Doc Gap Finder: a quiet help-desk console. Queue on the left, the case and its diagnosis on the right. */
:root {
  --ground: #f3f5f8;
  --panel: #ffffff;
  --ink: #18202c;
  --ink-2: #4a5566;
  --ink-3: #6d7889;
  --line: #dde2ea;
  --accent: #2b5fd9;
  --accent-ink: #ffffff;
  --accent-soft: #e6edfc;
  --good-ink: #0a6e0a; --good-soft: #e3f4e3;
  --warn-ink: #8a5a00; --warn-soft: #fff3d1;
  --bad-ink: #b02c2c;  --bad-soft: #fbe6e6;
  --f-display: "Bricolage Grotesque", "Segoe UI", system-ui, sans-serif;
  --f-body: "IBM Plex Sans", "Segoe UI", system-ui, sans-serif;
  --f-mono: "IBM Plex Mono", ui-monospace, "SFMono-Regular", Menlo, monospace;
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    --ground: #10141b; --panel: #171d26; --ink: #e7ebf2; --ink-2: #b2bccb; --ink-3: #8a95a6; --line: #2a3340;
    --accent: #7ea2ff; --accent-ink: #0d1424; --accent-soft: #1d2a47;
    --good-ink: #5fd35f; --good-soft: #15301a; --warn-ink: #f5c454; --warn-soft: #3a2e12; --bad-ink: #ff8a8a; --bad-soft: #3a1a1a;
    color-scheme: dark;
  }
}
:root[data-theme="dark"] {
  --ground: #10141b; --panel: #171d26; --ink: #e7ebf2; --ink-2: #b2bccb; --ink-3: #8a95a6; --line: #2a3340;
  --accent: #7ea2ff; --accent-ink: #0d1424; --accent-soft: #1d2a47;
  --good-ink: #5fd35f; --good-soft: #15301a; --warn-ink: #f5c454; --warn-soft: #3a2e12; --bad-ink: #ff8a8a; --bad-soft: #3a1a1a;
  color-scheme: dark;
}
* { box-sizing: border-box; }
[hidden] { display: none !important; }
html { -webkit-text-size-adjust: 100%; }
body { margin: 0; background: var(--ground); color: var(--ink); font-family: var(--f-body); font-size: 15px; line-height: 1.55; }
.wrap { max-width: 1180px; margin: 0 auto; padding: 32px 16px 64px; display: grid; gap: 20px; }
h1, h2, h3 { font-family: var(--f-display); margin: 0; letter-spacing: -0.01em; text-wrap: balance; }
h1 { font-size: clamp(30px, 5vw, 46px); line-height: 1.08; }
h2 { font-size: 21px; }
h3 { font-size: 15px; margin-bottom: 4px; }
p { margin: 0; }
a { color: var(--accent); }
:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
.eyebrow { font-family: var(--f-mono); font-size: 12px; letter-spacing: .08em; text-transform: uppercase; color: var(--ink-3); margin: 0; }
.lede { color: var(--ink-2); font-size: 17px; max-width: 70ch; }
.muted { color: var(--ink-3); }
.small { font-size: 13px; }
.visually-hidden { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }

.hero { display: grid; gap: 12px; }
.family { display: flex; flex-wrap: wrap; gap: 6px; font-size: 14px; }
.family a, .family span { padding: 4px 10px; border: 1px solid var(--line); border-radius: 999px; text-decoration: none; }
.family span { background: var(--accent-soft); border-color: transparent; font-weight: 600; }

.panel { background: var(--panel); border: 1px solid var(--line); border-radius: 12px; padding: 20px; display: grid; gap: 14px; min-width: 0; }
.sec-head { display: flex; justify-content: space-between; align-items: baseline; gap: 12px; }

button { font: inherit; font-weight: 600; border: 0; border-radius: 8px; padding: 9px 16px; background: var(--accent); color: var(--accent-ink); cursor: pointer; }
button:disabled { opacity: .45; cursor: not-allowed; }
button.link { background: none; color: var(--accent); padding: 2px 4px; font-weight: 500; }
input, textarea { font: inherit; color: var(--ink); background: var(--ground); border: 1px solid var(--line); border-radius: 8px; padding: 9px 11px; width: 100%; }
textarea { font-family: var(--f-mono); font-size: 13px; line-height: 1.5; resize: vertical; min-height: 200px; }

.access { padding: 14px 20px; }
.code-form { display: grid; grid-template-columns: auto minmax(0, 260px) auto; gap: 8px 12px; align-items: center; }
.code-form label { font-weight: 600; }
.code-form input { font-family: var(--f-mono); letter-spacing: .04em; }
.code-form .hint { grid-column: 1 / -1; color: var(--ink-3); font-size: 13px; }
.signed-in { display: flex; flex-wrap: wrap; gap: 6px 12px; align-items: center; }
.dot { width: 9px; height: 9px; border-radius: 50%; background: var(--good-ink); }
.error { color: var(--bad-ink); background: var(--bad-soft); padding: 8px 12px; border-radius: 8px; }

.layout { display: grid; grid-template-columns: minmax(0, 340px) minmax(0, 1fr); gap: 20px; align-items: start; }
.col { display: grid; gap: 20px; min-width: 0; }
.tickets, .handoff { list-style: none; margin: 0; padding: 0; display: grid; gap: 8px; }
.ticket { width: 100%; text-align: left; background: var(--ground); color: var(--ink); border: 1px solid var(--line); padding: 10px 12px; font-weight: 400; display: grid; gap: 2px; border-radius: 10px; }
.ticket:hover { border-color: var(--accent); }
.ticket[aria-pressed="true"] { border-color: var(--accent); background: var(--accent-soft); }
.ticket .t-id { font-family: var(--f-mono); font-size: 12px; color: var(--ink-3); }
.ticket .t-sub { font-weight: 600; }
.ticket .t-who { font-size: 13px; color: var(--ink-2); }
.handoff-label { font-family: var(--f-mono); font-size: 11px; letter-spacing: .06em; text-transform: uppercase; color: var(--accent); margin-bottom: 6px; }
#handoff-slot:empty { display: none; }

.chip { justify-self: start; font-size: 13px; background: var(--accent-soft); border-radius: 999px; padding: 3px 12px; }
.actions { display: flex; flex-wrap: wrap; gap: 8px 14px; align-items: center; }

.result { gap: 18px; }
.result.loading { color: var(--ink-2); }
.res-head { display: grid; gap: 6px; }
.badges { display: flex; flex-wrap: wrap; gap: 6px; }
.badge { font-size: 12px; font-weight: 600; padding: 3px 10px; border-radius: 999px; background: var(--ground); border: 1px solid var(--line); }
.badge.customer { background: var(--warn-soft); color: var(--warn-ink); border-color: transparent; }
.badge.anthropic { background: var(--accent-soft); color: var(--accent); border-color: transparent; }
.badge.both, .badge.unclear { background: var(--ground); }
.badge.esc { background: var(--bad-soft); color: var(--bad-ink); border-color: transparent; }
.facts-box { border: 1px dashed var(--line); border-radius: 10px; padding: 12px 14px; display: grid; gap: 6px; }
dl { margin: 0; display: grid; grid-template-columns: max-content minmax(0, 1fr); gap: 4px 14px; font-size: 14px; }
dt { color: var(--ink-3); }
dd { margin: 0; font-family: var(--f-mono); font-size: 13px; overflow-wrap: anywhere; }
.two { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; }
ul, ol { margin: 0; padding-left: 20px; display: grid; gap: 4px; }
.docs { list-style: none; padding: 0; gap: 8px; }
.docs span { display: block; color: var(--ink-2); font-size: 14px; }
.replies { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.reply { border: 1px solid var(--line); border-radius: 10px; overflow: hidden; display: grid; grid-template-rows: auto 1fr; }
.reply header { display: flex; justify-content: space-between; align-items: center; padding: 8px 12px; background: var(--ground); border-bottom: 1px solid var(--line); }
.reply h3 { margin: 0; }
.reply pre { margin: 0; padding: 12px 14px; white-space: pre-wrap; font-family: var(--f-body); font-size: 14px; line-height: 1.55; }
.escalate { background: var(--bad-soft); border-radius: 10px; padding: 12px 14px; }
.meta { border-top: 1px solid var(--line); padding-top: 10px; }
footer { padding-top: 8px; }

@media (max-width: 860px) {
  .layout, .two, .replies { grid-template-columns: 1fr; }
  .code-form { grid-template-columns: 1fr auto; }
  .code-form label { grid-column: 1 / -1; }
}

/* SSO assistant additions: service provider settings and the code's check list */
details.sp { border: 1px solid var(--line); border-radius: 10px; padding: 10px 14px; }
details.sp summary { cursor: pointer; font-weight: 600; }
details.sp .grid { display: grid; grid-template-columns: max-content minmax(0, 1fr); gap: 8px 12px; align-items: center; margin-top: 10px; }
details.sp label { font-size: 14px; color: var(--ink-2); }
details.sp input { font-family: var(--f-mono); font-size: 13px; padding: 6px 9px; }
.checks { list-style: none; padding: 0; margin: 0; display: grid; gap: 6px; }
.checks li { display: grid; grid-template-columns: 54px minmax(0, 1fr); gap: 10px; align-items: start; font-size: 14px; }
.checks .st { font-family: var(--f-mono); font-size: 11px; font-weight: 600; text-align: center; padding: 2px 0; border-radius: 6px; letter-spacing: .04em; }
.st.pass { background: var(--good-soft); color: var(--good-ink); }
.st.fail { background: var(--bad-soft); color: var(--bad-ink); }
.st.warn { background: var(--warn-soft); color: var(--warn-ink); }
.st.info { background: var(--ground); color: var(--ink-3); border: 1px solid var(--line); }
.checks b { display: block; }
.checks span.d { color: var(--ink-2); overflow-wrap: anywhere; }
.badge.idp, .badge.dns, .badge.claude_settings { background: var(--warn-soft); color: var(--warn-ink); border-color: transparent; }
@media (max-width: 860px) { details.sp .grid { grid-template-columns: 1fr; } }

/* Sign-in */
#auth { gap: 10px; }
.auth-head { display: grid; gap: 2px; }
.auth-row { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; }
button.google { background: var(--panel); color: var(--ink); border: 1px solid var(--line); display: inline-flex; gap: 8px; align-items: center; }
button.google::before { content: "G"; font-family: var(--f-display); font-weight: 700; color: var(--accent); }
.email-form { display: flex; gap: 8px; flex: 1 1 320px; }
.email-form input { min-width: 0; }
.note { background: var(--warn-soft); color: var(--warn-ink); padding: 8px 12px; border-radius: 8px; }
.dot.wait { background: var(--warn-ink); }
.signed-in a { font-size: 14px; }


/* Bring your own */
.own-btn { width: 100%; }
details.own { border: 1px dashed var(--accent); border-radius: 10px; padding: 10px 14px; background: var(--accent-soft); }
details.own summary { cursor: pointer; font-weight: 600; color: var(--accent); }
details.own[open] { display: grid; gap: 10px; }
details.own > p { font-size: 14px; color: var(--ink-2); }
.recipe { background: var(--panel); border: 1px solid var(--line); border-radius: 8px; overflow: hidden; }
.recipe-head { display: flex; justify-content: space-between; align-items: center; padding: 6px 10px; border-bottom: 1px solid var(--line); font-size: 14px; }
.recipe pre { margin: 0; padding: 10px 12px; font-family: var(--f-mono); font-size: 12px; line-height: 1.5; overflow-x: auto; white-space: pre; }
.recipe > p { padding: 0 12px 10px; }
.mono { font-family: var(--f-mono); }
.recipe > p, .recipe > ol { padding: 8px 12px 10px; margin: 0; font-size: 14px; }
.recipe ol { padding-left: 30px; }

/* keep wide command boxes inside the panel on small screens */
.panel > *, details.own, .recipe { min-width: 0; }
.recipe pre { max-width: 100%; }
details.own[open] { grid-template-columns: minmax(0, 1fr); }
.email-form button { white-space: nowrap; }

/* Saved diagnosis notice */
.saved-note { background: var(--good-soft); color: var(--good-ink); border-radius: 8px; padding: 8px 12px; font-size: 14px; }
.saved-note button.link { color: inherit; text-decoration: underline; font-weight: 600; padding: 0; }